Frequently Asked Questions
Clear, practical answers. If you need more detail, reach out anytime.
What formats do you offer?
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We offer Video (self-paced with checklists), Workshop (in-person or virtual lab with instructor), and Live Cohort (scheduled sessions with peer feedback). All formats include the same safety verifications.
Do I need prior experience?
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No. Beginner courses assume a basic familiarity with bikes but teach every step, tool, and verification. Intermediate and Advanced specify prerequisites in the catalog descriptions.
Do you provide certificates?
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Yes. Completing assessments issues a digital certificate indicating competencies covered and the verification checklists used. We do not guarantee employment outcomes.
Can you onboard a shop team?
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Yes. We configure a pathway aligned to your service menu and warranty policies. Contact us with the number of staff, preferred formats, and timeline.
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What is your refund policy?
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For self-paced courses, refunds are available within 7 days if less than 20% of content is completed. Workshops and Live Cohorts can be rescheduled once if notified 72 hours in advance. See Terms for full details.
Read Terms
What tools do I need?
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Each course lists tools with torque values, tolerances, and calibration intervals. Beginner modules only require common hex/torx sets, a torque wrench, and basic cleaning supplies.
How long do I have access?
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Video courses include 12 months of access with updates if procedures change. Workshops and Live Cohorts include downloadable checklists you can keep indefinitely.
What are the technical requirements?
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A modern browser, stable internet, and audio output. For live formats, we recommend a webcam and a quiet, well-lit bench. Our platform supports keyboard navigation and high-contrast mode.